Return Policy

TWEED  GIFTS  RETURN  POLICY

RETURNS BY MAIL:

TO RETURN AN ITEM BY MAIL, PLEASE FOLLOW THE INSTRUCTIONS IN THE SHIPPED PACKAGE: COMPLETE THE RETURN FORM ATTACHED TO THE INVOICE OR GIFT RECEIPT THAT ACCOMPANIED THE ITEM. PLEASE INDICATE THE REASON FOR THE RETURN AND THE ACTION TO BE TAKEN ie: REPLACEMENT OR MERCHANDISE CREDIT. IF YOU DO NOT HAVE YOUR ORIGINAL INVOICE OR GIFT RECEIPT, PLEASE INCLUDE A LETTER WITH YOUR RETURNED MERCHANDISE THAT INCLUDES THE FOLLOWING:

YOUR  NAME, ADDRESS, PHONE NUMBER, CREDIT CARD INFORMATION, THE ITEM NAME AND NUMBER AND DESCRIPTION.

• PLEASE CALL OUR CUSTOMER SERVICE DEPARTMENT AT 1-866-998-1940 AND YOU WILL BE ISSUED A RETURN AUTHORIZATION NUMBER.
• THE ENTIRE ITEM MUST BE RETURNED IN IT’S  ORIGINAL PACKAGING AND FACTORY CARTON.
• INCLUDE A COPY OF THE ORIGINAL RECEIPT.
• WRITE THE RETURN AUTHORIZATION NUMBER ON THE OUTSIDE OF THE CARTON.
• PLEASE SHIP YOUR RETURN TO:

TWEED GIFTS ATTN: RETURN DEPARTMENT

10 JOLIET STREET

OLDWICK, NJ 08858 

WE RECOMMEND THAT YOU KEEP THE SHIPPING RECEIPT ON HAND UNTIL THE CREDIT IS ISSUED.

YOUR CREDIT CARD WILL BE CREDITED FOR THE PRICE OF THE ITEM AND ANY TAXES WHEN WE HAVE RECEIVED AND PROCESSED YOUR RETURN. PLEASE NOTE THAT CREDIT CARD COMPANIES VARY ON THE TIME IT TAKES FOR A CREDIT TO APPEAR ON THEIR CUSTOMER’S RECORDS. PLEASE ALLOW ONE TO TWO BILLING CYCLES FOR THE REFUND TO APPEAR ON YOUR STATEMENT.

IF YOU ARE CONSIDERING PURCHASING MULTIPLE QUANTITIES OS A SINGLE ITEM, WE SUGGEST THAT YOU ORDER ONE FIRST TO MAKE SURE THAT IT FITS YOUR NEEDS.

NO RETURNS WILL BE ACCEPTED ON CUSTOM ORDERS OR WEB SPECIALS.

IF YOU HAVE ANY QUESTIONS ABOUT OUR RETURN POLICY, PLEASE CALL US AT 1-866-998-1940, BETWEEN 10am AND 5pm EST, MONDAT THROUGH FRIDAY.